The purpose of a Support Request is to get in touch with a Customer Service Representative. Our Customer Service Representatives are real human beings who are going to help walk you through whatever issues you’re having. PoliceAuctions.com is committed to 100% satisfaction and our Customer Service Representatives will do everything they can to have your issue resolved quickly and efficiently.
To send a Support Request, first make sure you’re logged into your account. You can log into your account by clicking Login in the upper righthand corner of the page. You can then either click the blue Login With Facebook button or enter your email and password and click the green Login button.
After logging in, click the down arrow next to your username in the upper righthand corner of the page. You will then see a dropdown menu below your username. Click the Support tab in the dropdown menu. This will take you to the Police Auctions Customer Support Tickets page.
Once on the Police Auctions Customer Service Tickets page, click the blue button that says Create Support Request. You will then be taken to the Support Request Form. Filling out the form is simple:
Symptom: Click the dropdown menu under Symptom to select the problem you’re having.
Issue: Describe your problem in detail so that we can help you efficiently. Please include auction numbers, emails, tracking numbers, and usernames in this section so that out Customer Service Team can help you quickly. The more specific your are in this section, the better.
Click the blue Submit button when you are finished filling out the Support Request Form.
Our customer service hours are 8am-4pm PST Monday-Friday.
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Have a question? Call us at 714-556-4900 Monday thru Friday from 8:00am until 4:00pm PST, excluding Holidays.