PoliceAuctions.com made this video just to go over how commitment we are to our customers.

If you login to your account and click on any item on the site, our return policy is posted at the bottom of every auction. We do have a 100% satisfaction guarantee. Your satisfaction as a bidder and a customer is extremely important to us.

If you do need any help on the website, feel free to give our Customer Service Team a call. Our customer service hours are Monday-Friday from 8:00 AM to 4:00 PM PST. Our direct line for international customers is (714) 556-4900. Our toll-free number for the US is  (877) 677-3040.

In the return policy, you can also Support Form highlighted in blue. Another way to get to the support form is to click on your username in the upper righthand corner of the page. This will display a dropdown menu. Click on Support in the dropdown menu. This will take you to the PoliceAuctions Customer Support page. Click the blue Create Support button to be taken to the form.

Once on the form, choose the symptom from the dropdown menu to give us an idea of the problem you’re having. In the Issue section of the form, you can give us a detailed description of your problem. The more detail you give us, the better we can assist you. Once you’ve built the form, click the blue Submit Issue button.

We have actual people, not robots, that read your support requests and answer your calls. Our Customer Service Team does their best to respond to everyone within a timely manner.

Once again, please don’t hesitate to call us if you’re having any problems with the site.

Make sure to like, comment, and share this video if you like what you see!

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Still have a question? Check out our FAQ and Support Page

Have a question? Call us at 714-556-4900 Monday thru Friday from 8:00am until 4:00pm PST, excluding Holidays.

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